Refund policy

Store Credit & Exchange Only

At Dollybird, every piece is handcrafted with care and intention — which is why we stand behind the quality of our work and want you to feel truly at home in your jewelry.

While we do not offer returns or refunds, we’re happy to accommodate store credit or exchanges on unworn pieces within 14 days of delivery.

To be eligible for exchange, your item must be returned in its original condition and packaging. Custom, made-to-order, and sale items are considered final sale.

Please reach out to us with your order number and exchange request, and we’ll guide you through the next steps.